> ## Documentation Index > Fetch the complete documentation index at: https://docs.riservahq.com/llms.txt > Use this file to discover all available pages before exploring further. # During service: quick answers Short answers for the moments at the host stand, each with a link to the full steps. **Host** is the Host page in the Riserva admin. **The register** is Shopify POS with Riserva's tiles. ## A party of 4 arrives with 6 Change the party size before you check them in. On Host, click the party, then **⋯ → Adjust party size**. On the register, open the party and tap **More actions → Adjust party size**. If the time can't take six, Host says why and offers **Seat anyway**. That's your call, and the timeline records it. Full steps: [Adjust a party's size at the door](/daily-operations/host-view#adjust-a-partys-size-at-the-door). ### If the party is already checked in **Adjust party size** is only offered before check-in. For a checked-in party, open the reservation and press **Edit reservation**. A seated party can't change size: press **Unseat** first, then **Edit reservation**. Full steps: [Edit a reservation](/daily-operations/edit-a-reservation). ### If the added guests owe money On a reservation that was already paid, each added guest owes the price per guest. The payment badge turns **Partially paid**. Collect it in one of these ways: * At the register: open the party on the Reservations tile and tap **Add to cart — collect \$X**. * On the reservation's Payment card: **Create payment link for the balance**, **Mark paid on-site** or **Waive payment**. On a [Payment due](/reference/glossary#payment-due) reservation, the amount due simply grows with the party. A buyout priced "for the venue" owes nothing more. Full answer: [What happens to the money, in plain words](/daily-operations/edit-a-reservation#what-happens-to-the-money-in-plain-words). ## A party arrives hours early Press **Check in** as usual. When the party is more than your early-arrival window ahead of its time, Riserva asks first: * **Move to 11:00 AM and check in** puts the reservation on today's [slot](/reference/glossary#slot) and frees the later one. * **Check in without moving** keeps the original date and time. If that slot is full, you're told so and can press **Seat them anyway**. The guest gets no "your reservation moved" email. Full answer: [If the party arrived early](/daily-operations/host-view#checking-guests-in) and [Early arrivals](/daily-operations/waitlist-early-arrivals-and-ending-visits#early-arrivals). ## Only part of a party arrives Use **Partial check-in…** on the arrow beside **Check in** (on the register, it's its own button). Set how many are here. The row then reads "2 of 4 here". When the others arrive, press **All here** in the party's **Guests** section. The party size and the money don't change. Full steps: [When only part of the party came](/daily-operations/host-view#when-only-part-of-the-party-came). ## A guest wants the tasting fee on their wine bill It depends on how the reservation pays. Look at the party's badges, or attach the guest to the register cart and read the [Bill credits tile](/reference/glossary#bill-credits-tile). | What you see | What to do | | - | - | | A **Credit \$X** badge | The fee was prepaid and counts toward the bill. Ring the wine, then tap **Apply \$X credit to sale** on the Bill credits tile. | | The Bill credits tile reads **Entry fee — saved card** | The experience is charged "At the visit". Ring the wine, then tap **Add \$X fee to sale**: fee and wine are one sale, and the saved card is never charged. Or tap **Waive fee**. | | The Bill credits tile reads **Entry fee due** | The fee is owed today (Payment due). Tap **Add \$X fee to sale** to put it on the wine sale. | | **Paid**, with no **Credit** badge | The fee is settled and this experience doesn't credit it toward the bill. Riserva has nothing to take off the wine. | | **Card on file** or **Charge scheduled**, and the Bill credits tile shows no entry fee | The experience is charged before the visit or at check-in. The saved card pays the fee, and the register doesn't offer to collect it. | **Can a party whose card is charged at check-in pay at the register instead?** No. While the card is on file, the register doesn't offer **Add to cart**, and checking in charges the card. Only an "At the visit" experience lets the register take the fee instead of the card. Full answers: [The credit tile: Bill credits](/daily-operations/pos#the-credit-tile-bill-credits) and [At the visit](/core-concepts/payment-policies#at-the-visit-the-register-settles-it-the-card-is-the-safety-net). ## The guest's card was declined The party shows a red **Charge failed** badge. The reservation is still held, and the money is now **Payment due**. Tell the guest their reservation stands and the payment didn't go through. Riserva emails them about it when an email is on file, unless that email is switched off in **Settings → Emails**. Then collect it one of these ways: * At the register: **Add to cart — collect \$X** on the party's page. Ring it like any sale. * On the reservation's Payment card: **Retry charge** tries the card again. **Create payment link**, **Mark paid on-site** and **Waive payment** are there too. Full steps: [Recover a failed charge](/daily-operations/reservation-page#recover-a-failed-charge). ## A walk-in wants a table right now On Host, use the waitlist even if there's no wait: 1. Open the **Waitlist** tab and press **Add to waitlist**. Only the name is required. 2. Press **Seat** on their row. 3. Pick the experience, venue and time, then press **Seat party**. The party becomes a walk-in reservation, checked in and seated in one step. **Book reservation** with the channel **Walk-in** also works. It creates a **Confirmed** reservation and sends no email. You still press **Check in** afterwards. The register's **Book reservation** tile also creates a **Confirmed** reservation that you then check in. Full steps: [Seat a walk-in now](/daily-operations/host-view#seat-a-walk-in-now). ## You checked in the wrong party Open that party and use **⋯ → Undo check-in** on Host, or **More actions → Undo check-in** on the register. It goes back to **Arriving**. A seated party needs **Unseat** first. ### If the undo is refused because the card was charged The check-in already charged that reservation's saved card, so Riserva won't undo it. The money is that reservation's own balance, collected early. The reservation stays checked in. * **That party is still coming today:** you can leave it. They are already checked in when they arrive. * **The guest should get the money back:** open the reservation and press **More actions → Cancel reservation**. The confirmation shows the policy's refund. **Override the refund amount** lets you return up to what the guest paid, with a reason. Riserva has no "refund but keep the reservation" button. Full answer: [Cancellations and refunds](/daily-operations/cancellations-and-refunds). ## A party is still at the table long after its time Once a checked-in or seated party passes its reservation's end, it gets a [Running over](/reference/glossary#running-over) badge on the List and an amber edge on the Timeline and Map. * **They're staying:** press **Still here**. Their end moves out by 30 minutes, as often as you like. * **They've left:** press **Complete**. * **Do nothing:** the visit ends by itself after the grace period (15 minutes unless you changed it). **Still here** doesn't stop online sales of the next time on that table. Full answer: [Ending visits](/daily-operations/host-view#ending-visits). ## The guest has a bill credit The party shows a **Credit \$X** badge. Ring their purchase first: a credit needs something to come off. Then tap **Apply \$X credit to sale** on the Bill credits tile, or on the party's page under **More actions**. The credit is only spent when the sale completes. A cleared cart costs the guest nothing. The register holds one discount per sale. Full steps: [Apply a bill credit with the tile](/daily-operations/pos#apply-a-bill-credit-with-the-tile). ## A no-show turns up after all Host doesn't show no-shows: not on the List, the Timeline or the Map, and Host's search doesn't find them. To find the reservation: * **In the admin:** open **Reservations** and pick the **Today** tab, which lists every status. Or type the guest's name or code in the search. * **On the register:** the Reservations tile's **Done** tab. Open the reservation and press **Undo no-show**. It's the main button on a no-show. The party goes back to **Arriving**, ready for **Check in**. Full answer: [Undo no-show](/daily-operations/waitlist-early-arrivals-and-ending-visits#when-the-guest-walks-in-after-all-undo-no-show). ## A party shows Payment due: collect before or after check-in? Either. Riserva never blocks **Check in** over money, and a Payment due reservation stays collectable after the visit. The four ways to settle it: * **At the register**: **Add to cart — collect \$X** on the party's page, or **Add \$X fee to sale** on the Bill credits tile alongside their wine. * **Create payment link** on the reservation's Payment card. * **Mark paid on-site**, when they paid some other way. * **Waive payment**, which forgives the whole balance. Full answer: [Collect money](/daily-operations/reservation-page#collect-money). ## Related **What things mean on these screens:** [What things mean: Host](/reference/host) and [What things mean: Riserva in Shopify POS](/reference/pos) * [Running service with the Host view](/daily-operations/host-view) * [Reservations in Shopify POS](/daily-operations/pos) * [Payment policies and money states](/core-concepts/payment-policies) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.