> ## Documentation Index
> Fetch the complete documentation index at: https://docs.riservahq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Uninstalling Riserva and what happens to your data

When you uninstall Riserva, **everything in Shopify stays in Shopify, and
everything Riserva keeps is deleted 48 hours later**.

Your orders, products and customers are Shopify's records, and Riserva never
removes them. Riserva's own records are your setup and your reservations.
They go when Shopify asks Riserva to delete your store's data. Shopify asks
48 hours after the uninstall.

## Before you uninstall: export your reservations

Export your reservations first. Once Riserva's data is deleted, the Shopify
orders are the only record left.

1. Go to **Reservations → Export**.
2. Select **Export reservations** in the dialog.

The Shopify orders don't carry check-ins, no-shows, table assignments, staff
notes or the timeline. Only the export keeps those.

## What stays in Shopify?

Everything Riserva created in your store stays there after an uninstall:

* **Orders** for reservations, add-ons and payment links, with their payments
  and refunds. They keep the **riserva-booking** tag and the reservation code
  tag (such as **RES-7K4M**). They also keep the reservation details on the
  order line: experience, location, date, time and party size.
* **Products** for your experiences and add-ons. Add-on products Riserva
  created are Unlisted, so they stay out of your storefront's search and
  collections.
* **Customers**, including any your team created while booking a reservation.
* **Images** you uploaded through Riserva, such as add-on photos and email
  logos, in Shopify's Files.

Riserva doesn't delete any of these on the way out. If you aren't coming
back, set your experience and add-on products to draft, or archive them in
Shopify. Once Riserva is gone, an order for one of them no longer becomes a
reservation.

## What does Riserva delete, and when?

**At the moment you uninstall**, Riserva deletes your plan details and its
connection to your store. From then on Riserva can't reach your store, and
Shopify stops sending it your orders.

**48 hours later**, Shopify sends Riserva a request to delete your store's
data. Riserva then deletes all of it at once:

* your locations, venues, tables and floor maps
* your experiences, schedules, blackout periods, add-ons and policies
* every reservation, with its history, notes, guest answers and add-ons
* the waitlist, visit records and member-benefit records
* your settings — emails, integrations such as your Klaviyo key, regional
  formats and the rest
* staff names and the record of who viewed guest contact details

This can't be undone. Riserva deletes nothing before that request arrives, but
don't rely on that window as a backup.

## What happens to my plan?

Uninstalling ends your subscription, so it won't renew. Shopify still keeps
the plan current until the end of the period you were in. During the free
trial, that's the day the trial would have ended.

<AccordionGroup>
  <Accordion title={"If you reinstall before or after your plan's end date"}>
    If you reinstall **before that date**, your plan is still in place. Riserva
    shows you Shopify's plan page once. That page shows your plan as current, with
    nothing to select. Riserva then opens as usual, with a notice at the top:
    "Riserva Pro ends" and the date.

    After that date, Riserva takes you to Shopify's plan page each time you open
    it, until you choose a plan.
  </Accordion>
</AccordionGroup>

See [Plans and billing](/getting-started/plans-and-billing) for the details, including
**Renew now**.

## What do guests with future reservations experience?

Their reservations don't disappear from Shopify. Each one is a paid (or
saved-card) Shopify order, and the order stays exactly as it was. But Riserva
stops working for your store as soon as it's uninstalled:

* **Online booking stops.** The booking window can no longer load times or
  hold a slot. The page guests use to manage their reservation stops
  answering.
* **Riserva sends no more emails** — no reminders, no changes, no
  cancellations.
* **Saved cards are not charged.** Some reservations are set to charge a
  saved card before the visit or at check-in. Those are never charged,
  because Riserva can no longer reach your store.
* **Nothing is cancelled or refunded for you.** Riserva doesn't contact your
  guests about the uninstall. Honour, refund or cancel those visits yourself
  from the Shopify orders.

## What happens if I reinstall?

Reinstalling works like a first install. **Open Riserva in your admin once**
after reinstalling.

That first visit is when Riserva reconnects to your store's orders. It also
makes sure its checkout rule, "Check reservations at checkout", is in place.
Until then, storefront orders don't become reservations. Riserva doesn't go
back and pick up orders placed while it was uninstalled.

<AccordionGroup>
  <Accordion title={"If your data was already deleted when you reinstall"}>
    Riserva starts empty. The setup guide is back on Home, and you build your
    venues and experiences again.

    Your old experience products are still in Shopify but aren't linked to
    anything. So a booking block left on one of their product pages tells guests
    "This product isn't set up for reservations yet". Publishing a new experience
    creates a new product. Move the booking block to it, or remove the old
    products.
  </Accordion>
</AccordionGroup>

## Related

* [Plans and billing](/getting-started/plans-and-billing)
* [Install Riserva and work through setup](/getting-started/install-riserva)
* [The reservations list](/daily-operations/reservations-list)
* [Troubleshooting and FAQ](/troubleshooting/troubleshooting)


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