> ## Documentation Index > Fetch the complete documentation index at: https://docs.riservahq.com/llms.txt > Use this file to discover all available pages before exploring further. # Riserva help center Riserva is reservations for wineries, built into Shopify. Guests book tastings, dinners, tours and events on your own website; every online reservation is a Shopify order, paid through your payment providers, against your customer records. New here? Work through **Getting started** in order — each step builds on the one before it. *** ## Getting started Everything you need to take your first reservation. * **[Install Riserva and work through setup](/getting-started/install-riserva)** — what the app asks for, the setup guide on Home, and the order to build things in. * **[Uninstalling Riserva and your data](/getting-started/uninstalling-and-your-data)** *(New)* — what stays in Shopify, what Riserva deletes and when, and reinstalling. * **[Plans and billing](/getting-started/plans-and-billing)** *(New)* — one flat plan billed through Shopify, the 14-day trial, and no per-reservation fees, ever; what happens when a plan ends, and Renew now. * **[Set up locations and venues](/getting-started/locations-and-venues)** — how your Shopify locations sync, setting each one's timezone, and creating the bookable rooms inside them. * **[Tables and the floor map](/getting-started/tables-and-floor-map)** — adding tables, combinable pairs and communal seating, and drawing your room in the visual editor. * **[Set your cancellation policy](/getting-started/cancellation-policies)** — the refund schedule, all-sales-final, and what guests may change on their own. * **[Create your first experience](/getting-started/create-your-first-experience)** — the guided flow: pick a template, set the schedule, set capacity and price. * **[Publish an experience](/getting-started/publish-an-experience)** — Draft, Active and Archived, and what publishing does to your Shopify product. * **[Make a test reservation, end to end](/getting-started/make-a-test-reservation)** *(New)* — book as a guest, find the order in Shopify, see it in Riserva, check the party in, then cancel a second one and watch the refund. * **[Add the booking widget to your theme](/getting-started/add-the-booking-widget)** — the two theme blocks, every setting, and how the widget matches your theme. ## Core concepts The ideas behind the settings — worth reading once. * **[Experiences and one-off events](/core-concepts/experiences-and-events)** — one kind of thing, two kinds of schedule; duration and turn time; the blackout gap. * **[Capacity strategies explained](/core-concepts/capacity-strategies)** — manual capacity, venue floor map, whole-venue buyout (flat priced) and open, in merchant language. * **[Party size, cutoffs and who can book](/core-concepts/party-size-and-visibility)** — party limits, the online booking cutoff, members-only, and what staff override. * **[Add-ons](/core-concepts/add-ons)** *(New)* — optional extras sold with a reservation: creating or linking a product, variants, badges, and how they are charged and refunded. * **[Payment policies and money states](/core-concepts/payment-policies)** — when guests pay, what "Payment due" means, and how to collect it. ## Daily operations The screens your team lives in. * **[Running service with the Host view](/daily-operations/host-view)** — arrivals, check-in, seating, party adjustments and the walk-in waitlist. * **[Reservations in Shopify POS](/daily-operations/pos)** — the Reservations, Book reservation and Bill credits tiles: today's book at the register, check-ins, walk-in bookings paid through the sale. * **[The reservations list](/daily-operations/reservations-list)** — views, search, filters and columns, including the Needs attention triage view. * **[A reservation's page](/daily-operations/reservation-page)** — the guest card, member badges, payment, table assignment and the timeline. * **[Booking a reservation for a guest](/daily-operations/book-a-reservation)** — availability search and taking a reservation by phone or at the door. * **[Edit a reservation](/daily-operations/edit-a-reservation)** — staging party, date, time and experience together, and what happens to the money. * **[Cancellations and refunds](/daily-operations/cancellations-and-refunds)** — what a policy refunds, what else cancelling does, and when to check the timeline. * **[Waitlist, early arrivals, ending visits and no-shows](/daily-operations/waitlist-early-arrivals-and-ending-visits)** *(New)* — the four settings under Settings → Reservations, what your team sees because of them, and Undo no-show. ## Guest experience What your guests actually see and receive. * **[What guests see, end to end](/guest-experience/what-guests-see)** — product page to confirmation, plus what guests can't do. * **[Ask guests your own questions](/guest-experience/intake-questions)** — intake questions, their types, and where the answers appear. * **[Guests managing their own reservations](/guest-experience/guest-self-serve)** — the link in every email, self-service cancel and reschedule, and when they are closed. * **[Customer emails](/guest-experience/customer-emails)** — every email Riserva sends, when it fires, and what deliberately isn't built. * **[Email settings](/guest-experience/email-settings)** *(New)* — choose which emails send, rewrite their opening and closing lines, brand them with your colours and images, and send yourself a test. ## Memberships * **[Members and member benefits](/memberships/member-benefits)** — how Riserva recognises club members from their Shopify tags, the member badge, and what non-members see on a members-only experience. ## Integrations * **[Klaviyo](/integrations/klaviyo)** *(New)* — reservation events for your flows and segments: paste the public key, events start flowing. * **[Shopify Flow](/integrations/shopify-flow)** *(New)* — four reservation triggers and an add-a-note action, ready in Flow's editor. * **[Ask Sidekick about your reservations](/integrations/sidekick)** *(New)* — ask Shopify's admin assistant who is arriving, who owes money, what's open and how last week went; read-only, and no guest emails or phones. ## Reports * **[What each report answers](/reports/what-each-report-answers)** — covers, revenue, no-shows, attendance, peak hours, experience utilisation and waitlist conversion. ## Reference: what things mean Every label, badge, number and message, as short questions and answers. * **[What things mean, screen by screen](/reference)** *(New)* — Host, a reservation's page, Home and the list, Experiences, Settings, Reports, POS, and what guests see. * **[Statuses: what every badge means](/reference/statuses)** *(New)* — reservation, payment, table, experience and channel labels in one place. * **[Glossary](/reference/glossary)** *(New)* — the words Riserva uses, A to Z. ## Troubleshooting * **[Troubleshooting and FAQ](/troubleshooting/troubleshooting)** — the widget not showing, guests unable to book, a missing reservation, emails not arriving, an expired reservation stopped at checkout, and why some things can't be deleted. *** ## A quick vocabulary | Term | Meaning | | - | - | | **Location** | A property. Comes from Shopify; Riserva mirrors it. | | **Venue** | A bookable space inside a location — tasting bar, restaurant, cave. | | **Table** | Real capacity inside a venue. Can be communal, or combinable with another. | | **Experience** | What a guest reserves. Carries schedule, capacity, price and rules. | | **Event** | An experience whose schedule is pinned to one date. | | **Reservation** | One party, one experience, one time. | | **Add-on** | An optional extra sold alongside a reservation. | | **Capacity strategy** | What a reservation uses up: a seat, a table, or the whole venue. | | **Payment due** | Money is owed and hasn't been collected. | This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.