> ## Documentation Index > Fetch the complete documentation index at: https://docs.riservahq.com/llms.txt > Use this file to discover all available pages before exploring further. # Ask Sidekick about your reservations > Shopify's admin assistant can look things up in Riserva for you — who is arriving, a reservation by code or name, money owed, open times, your experiences and events, report figures and these help articles. It can't change anything, and it never sees a guest's email or phone. *New* Ask **Sidekick** about your reservations in plain words, from any admin page, and it answers with a link into Riserva. Sidekick is the assistant built into your Shopify admin. Riserva gives it a set of look-ups, so you can ask "who's arriving today?" or "has the Lopez party paid?". Sidekick writes the answer in its own words; Riserva supplies the facts. When something matters, such as a refund or a party size before service, open the link and check the page in Riserva. *** ## Before your first question Allow Sidekick to use Riserva the first time Shopify asks. The prompt reads **"Allow Sidekick to use Riserva"**. Allow it once and Sidekick can look things up in Riserva from then on. Until then, Sidekick has no access to Riserva at all. Tip: adding "in Riserva" to a question tells Sidekick where to look. For example: "Who is arriving today in Riserva?" ## What you can ask Riserva answers nine kinds of question. Write dates the way you'd say them: "today", "Saturday", "this weekend", "October 24". Name a location by part of its name. ### Who is coming on a day * "Who is arriving today?" * "How many guests are booked Saturday at the estate?" You get each reservation's time, guest, party size, experience and status. The answer includes the day's totals and a link to that day on **Host**. ### One reservation, or one guest * "Find reservation RES-ABC123." (Upper or lower case both work.) * "When is Maria Garcia booked?" * "Has the Lopez party paid?" * "Has Maria been here before?" You get up to ten matches, each with a link to the reservation's page. Each match shows the date, time, party size, experience, location, status and payment. For a party that is partly here, it also shows how many have arrived. Unless you name dates, a search looks 30 days back and 90 days ahead. ### Money that needs attention * "Which reservations still owe money?" * "Any failed charges?" * "What will be charged on saved cards this week?" You get reservations in **Payment due** with the amount and the reason. A declined card says why. You also get refunds still owed, and the saved-card charges coming up with their dates and amounts. ### The waitlist * "Who is on the waitlist?" * "How long is the wait right now?" You get today's walk-in waitlist. For each party: its size, how long it has waited, the wait you quoted, and whether it has been told its table is ready. ### Open times * "Can we fit 6 tomorrow around 2?" * "Any tasting slots Saturday for 4?" You get the times still open for that day and party size, by experience and venue. Each shows the price per guest or for the venue, and whether it is members only. The answer includes a link to **Book reservation** with the day, party and location filled in. Sidekick doesn't make the reservation; you finish it in Riserva. ### Your experiences * "What experiences do we offer?" * "How much is the reserve tasting?" * "What's the cancellation policy for the cave tour?" * "Which experiences are members only?" You get each experience's status, price and when it is charged, and who can book it. You also get its locations and schedule, and its add-ons. Its cancellation and refund rules use the same sentence the experience's page shows. Each answer has a link to edit the experience. ### Events * "What events are coming up?" * "Is the winemaker dinner sold out?" * "Which events did we run in September?" You get your dated events with tickets sold (or guests booked), spots left and booked value. Sidekick shows upcoming events by default, and past ones when you ask about the past. ### Report figures * "How many covers did we have last week?" * "What's our no-show rate this month?" * "How did this weekend compare?" * "How busy are the next 7 days?" You get the same figures as the **Reports** page: reservations, covers, collected revenue, booked value and still due. You also get the no-show, cancellation and show-up rates, the top experiences, and the change against the period before. Report answers never name guests. ### How Riserva works * "How do I set a cancellation policy in Riserva?" * "What does Payment due mean?" Sidekick can search these help articles and answer from them. Parts of the help center about features that aren't switched on for your store are left out of what it searches. ## What Sidekick can't do * **Change anything.** Sidekick only looks things up in Riserva. It can't book, move, cancel, check in, refund or charge. Ask it to, and it should tell you so and give you the link to the page where you can do it yourself. * **Share contact details.** Riserva never gives Sidekick a guest's email address or phone number. To contact a guest, open their reservation from the link. * **See another store.** Each answer comes only from the store you're signed in to. ## If Sidekick says it can't reach Riserva Reload the page, start a new conversation, and ask again. To start a new conversation, use the pencil icon at the top of Sidekick. Sidekick learns what Riserva can answer when the admin page loads. Right after Riserva is updated, a page that was already open can still have the old list. Sidekick may then say it has no access to Riserva's data. ## Privacy * **Names are shortened.** Sidekick sees a guest as first name and last initial, such as "Maria G.", never the full name. A name that looks like an email or a phone number shows as "Guest". * **Every look-up that shows guest names is recorded** in Riserva's log of access to customer data. The log records when, which kind of look-up, and how many guests it covered. It is the same log that records exports and the day sheet. * **Some answers contain no guest data at all:** report, experience, event, open-time and help answers. *** **What things mean on these answers:** [Statuses: what every badge means](/reference/statuses) ## Related * [Running service with the Host view](/daily-operations/host-view) * [Payment policies and money states](/core-concepts/payment-policies) * [What each report answers](/reports/what-each-report-answers) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.