> ## Documentation Index
> Fetch the complete documentation index at: https://docs.riservahq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Statuses: what every badge means

Every reservation carries two separate things: a **status** (where the party
is in its visit) and a **payment state** (where its money stands). On top of
those sit a few marks — Overbooked, Booked after its time, Member, Late,
Running over — and, on a venue with a floor map, the state of its table. This page lists every one of
them in a table per family, then answers "what does it mean?" for each
badge on its own.

In the Riserva admin a status wears the same colour on every screen — the
Host page, the reservations list, the reservation page, Home and the Riserva
cards on Shopify's order and customer pages. The Reservations tile in Shopify
POS uses the register's own badge colours, so there the **word** on the badge
is what to go by.

***

## Reservation status

| Status | What it means | What moves a reservation into it | What you can do next |
| - | - | - | - |
| **Pending payment** | A guest placed an online order, but Shopify has not marked it paid yet. The reservation holds its place. | Checking out online with a payment method that pays later, such as a bank transfer or a manual payment. Also **Undo check-in** on a party that was checked in while still Pending payment, or **Undo no-show** on a party marked a no-show from Pending payment. | Nothing, usually: it becomes **Confirmed** by itself when Shopify marks the order paid. You can also press **Confirm**, **Check in**, **Mark no-show** or **Cancel reservation**. |
| **Confirmed** | Booked, and the party has not arrived yet. The normal state of every upcoming reservation. | A paid online checkout, a charge-later checkout, any reservation your team books in the admin or at the register, **Confirm** on a Pending payment reservation, **Undo check-in** on a party checked in by mistake, or **Undo no-show** on a party marked a no-show too soon. | **Check in**, **Seat** (straight away, for a walk-in), **Mark no-show**, **Cancel reservation**, or edit it. |
| **Checked in** | The party has arrived. | **Check in** — on the Host page, the reservation's page, the Reservations tile in Shopify POS, or the panel on the Timeline and Map — or **Unseat** on a party seated by mistake. | **Seat**, **Complete**, **Still here** once it runs over, **Cancel reservation**, or **Undo check-in** if the check-in was a mistake (back to Confirmed, or Pending payment if it was checked in from there). It also ends by itself when Settings → Reservations → Ending visits says, unless that is set to never. |
| **Seated** | The party has sat down. | **Seat**, from Checked in or straight from Confirmed. Seating a party from the waitlist checks them in and seats them in one go. | **Complete**, **Still here**, or **Unseat** if it was a mistake (back to Checked in). A seated party can no longer be cancelled or edited. It ends by itself when Settings → Reservations → Ending visits says, unless that is set to never. |
| **Completed** | The visit is over. | Someone pressed **Complete**, or Riserva ended the visit by itself after its end time. | Nothing comes next. Money still owed can still be collected. |
| **No-show** | The party never came. | **Mark no-show**, offered only before the party checks in — or automatically, when Settings → Reservations → No-shows says, for a party that never checked in. | Nothing comes next, unless the guest walks in after all: **Undo no-show** puts it back to Confirmed (or Pending payment). Money still owed can still be collected with a payment link. |
| **Cancelled** | The reservation was cancelled and its places are back on sale. | **Cancel reservation** by your team, the guest cancelling online, or the reservation's Shopify order being cancelled. | Nothing comes next. Cancelled reservations are never deleted. |

"In checkout" is not a reservation status. On the Host Timeline it marks
places held for a guest who is paying online right now; it becomes a
reservation if they finish, or disappears within about 12 minutes if they do
not.

### What do the colours and the small circle on a status badge mean?

The colour says where the party is: **Pending payment** yellow, **Confirmed**
grey (the ordinary state of an upcoming reservation wears no colour),
**Checked in** blue, **Partial check-in** yellow, **Seated** green,
**Completed** grey, **No-show** orange and **Cancelled** red. The small circle
in front tells the arrival story: an empty circle for a party still to come
(Confirmed or Pending payment), a half-filled circle when only part of the
party is here (Partial check-in, or Seated with guests missing), and a full
circle when everyone is here. Completed, No-show and Cancelled carry no
circle.

**See also:** [Running service with the Host view](/daily-operations/host-view)

### What does "Pending payment" mean?

"Pending payment" means a guest placed an online order but Shopify has not
marked it paid yet, usually because they chose a bank transfer or a manual
payment method. The reservation is real and holds its place. It turns into
**Confirmed** by itself when Shopify marks the order paid, or you can press
**Confirm** yourself if you are happy to hold it anyway.

**See also:** [Payment policies and money states](/core-concepts/payment-policies)

### What does "Confirmed" mean?

"Confirmed" means the reservation is booked and the party has not arrived
yet. Every upcoming reservation reads Confirmed, including charge-later ones
whose card will be charged later. The badge is plain grey with an empty
circle on purpose: it is the expected state, so it wears no colour. The next
step is **Check in** when they arrive.

### What does "Partial check-in" mean?

"Partial check-in" is a Checked in party where only some of the guests are
here yet — a host chose **Partial check-in…** (from the arrow on **Check in**
in the admin, or the button beside **Check in** on the iPad), or lowered the
count afterwards with **Edit guests here**. The badge is yellow with a
half-filled circle; **All here** turns it back into Checked in (blue, full
circle). A seated party keeps the word Seated with the half circle. Nothing
about the money or the party size changes.

**See also:** [Running service with the Host view](/daily-operations/host-view)

### What does "Checked in" mean?

"Checked in" means the party has arrived and someone checked them in. The
party moves to **On property** on the Host page. Checking in also charges a
saved card that is still waiting for its charge date, except on an experience
charged **At the visit**, whose card waits until the visit is closed out. The
badge is blue with a full circle. From here you can
**Seat** them or **Complete** the visit. A check-in pressed by mistake can be
taken back with **Undo check-in**, unless it already charged the guest's
saved card or marked the reservation's order fulfilled.

**See also:** [Running service with the Host view](/daily-operations/host-view)

### What does "Seated" mean?

"Seated" means the party has sat down. It is a step in the visit, not a
table choice — choosing a table happens separately. The step forward is
**Complete**, and if nobody presses it Riserva ends the visit by itself when
your Ending visits setting says. **Unseat** takes a Seat pressed by mistake
back to Checked in.

### What does "Completed" mean?

"Completed" means the visit is over. Either someone pressed **Complete**, or
Riserva ended the visit by itself after its end time; the reservation's
timeline says which. A completed reservation can still take a payment link
for money that is owed.

### What does "No-show" mean?

"No-show" means the party never came. Either someone marked it, or your
store marks no-shows by itself (Settings → Reservations → No-shows: a set time
after the reservation, or at the end of the day) and the party never checked
in — the reservation's timeline says which. The guest is not emailed and
nothing is charged automatically; a balance that is owed can still be
collected with a payment link. If the guest turns up after all, **Undo
no-show** (on the reservation's page, or in the Done tab of the Reservations
tile in Shopify POS) puts it back to Confirmed, or Pending payment, ready to
check in.

**See also:** [Cancellations and refunds](/daily-operations/cancellations-and-refunds)

### What does "Cancelled" mean?

"Cancelled" means the reservation was cancelled by your team, by the guest
online, or because its Shopify order was cancelled. Its places are back on
sale straight away. Cancelled reservations are never deleted: they stay in
the Cancelled tab of the reservations list and in reports.

**See also:** [Cancellations and refunds](/daily-operations/cancellations-and-refunds)

***

## Payment state

| Badge | What it means | What moves a reservation into it | What you can do next |
| - | - | - | - |
| **Paid** | The money for this reservation has been collected. | Paying at checkout, paying a payment link, a sale at the register, a saved card being charged, or **Mark paid on-site**. **Waive payment** also ends here when the guest had already paid part. | Nothing to collect. Refunds happen through cancelling or making the party smaller. |
| **Payment due** | Money is owed and nothing has been collected yet. | A reservation your team books on a priced experience (by phone, as a walk-in, or at the register). | **Create payment link**, take it at the register, **Mark paid on-site**, or **Waive payment**. |
| **Partially paid** | Some money was collected and more is still owed. | Adding guests to a party that had already paid. It is what Payment due reads when money was already collected. | The same four ways as Payment due; the Payment card offers **Create payment link for the balance**. |
| **Awaiting payment** | An order or payment link exists, but the money has not arrived in full. | Creating a payment link that has not been paid yet, an online order whose payment has not cleared, or a payment link paid for less than it asked. | Wait for the guest to pay; it turns into Paid by itself. |
| **Not required** | There is nothing to collect. | A free experience, **Waive payment** when nothing had been paid, or cancelling before any money was taken. | Nothing. |
| **Card on file** | The guest's card was saved at checkout and will be charged when you check the party in — or, for an experience charged **At the visit**, when the visit is closed out. | An online checkout for an experience charged at check-in or at the visit. | Nothing until arrival. **Check in** charges it; for **At the visit**, **Complete** does, unless the register settles the fee first. Otherwise do not ring it up again at the register. |
| **Charge scheduled** | The guest's card was saved at checkout and Riserva charges it automatically before the visit. | An online checkout for an experience charged before the visit. | Nothing. **Charge now** on the Payment card collects it early. |
| **Charging** | Riserva asked Shopify to charge the saved card and Shopify has not confirmed it yet. Not a payment yet. | A scheduled charge coming due, **Check in**, **Charge now** or **Retry charge**. | Wait. Do not collect the money another way while it says Charging. It turns into Paid or Charge failed. |
| **Charge failed** | The saved card could not be charged, so the balance is owed. | The card was declined, removed or expired, or Shopify never confirmed the charge within an hour. | **Retry charge**, a payment link, the register, **Mark paid on-site** or **Waive payment**. The reason is on the Payment card. |
| **Refunded** | Everything the guest paid went back to them. | A cancellation refund, or refunded add-ons, adding up to the whole amount paid. | Nothing. |
| **Partially refunded** | Some of what the guest paid went back. | A cancellation refund or a refunded add-on line for part of the amount. | Nothing. |

Card on file, Charge scheduled, Charging and Charge failed appear only when
charge-later payment is turned on for your store. **Refunded** and
**Partially refunded** appear on the reservation's Payment card in place of
the state's own badge.

### What does "Paid" mean?

"Paid" means the money for this reservation has been collected: at
checkout, through a payment link, at the register, from a saved card, or
because a staff member pressed **Mark paid on-site**. There is nothing left
to collect.

**See also:** [Payment policies and money states](/core-concepts/payment-policies)

### What does "Payment due" mean?

"Payment due" means money is owed and nothing has been collected yet. It is
normal for a reservation your team took by phone, as a walk-in or at the
register on a priced experience: Riserva never pretends a phone reservation
was paid. Collect it from the reservation's Payment card with **Create
payment link**, at the register, with **Mark paid on-site**, or forgive it
with **Waive payment**. Payment due reservations also appear in the **Needs
attention** tab of the reservations list.

**See also:** [Payment policies and money states](/core-concepts/payment-policies)

### What does "Partially paid" mean?

"Partially paid" means some money was collected and some is still owed,
usually because guests were added after the party had paid. The Payment
card says how much is still owed, for example "\$75 due for guests added
after payment". Collect it the same ways as Payment due.

**See also:** [Edit a reservation](/daily-operations/edit-a-reservation)

### What does "Awaiting payment" mean?

"Awaiting payment" means an order or a payment link exists for this
reservation, but the money has not arrived in full. It shows after you
create a payment link that the guest has not paid yet, on an online order
whose payment has not cleared, and when a payment link was paid for less
than it asked. It turns into **Paid** by itself once the money arrives.

**See also:** [Payment policies and money states](/core-concepts/payment-policies)

### What does "Not required" mean?

"Not required" means there is nothing to collect. The experience is free to
book, the balance was waived before anything was paid, or the reservation
was cancelled before any money was taken.

### What does "Card on file" mean?

"Card on file" means the guest's card was saved at an online checkout and
will be charged later. Nothing has been charged yet, and there is nothing for
you or the guest to do before the visit. On an experience charged at
check-in, **Check in** charges it — do not ring the reservation up at the
register as well, or the guest pays twice. On an experience charged **At the
visit**, the card is charged when the visit is closed out, unless the guest
settles the fee at the register first; whichever happens first is the only
charge. The reservation's Payment card says which applies.

**See also:** [Payment policies and money states](/core-concepts/payment-policies)

### What does "Charge scheduled" mean?

"Charge scheduled" means the guest's card was saved at an online checkout
and Riserva will charge it automatically before the visit, at the time
shown on the reservation. Charges are collected once an hour, so the money
lands within the hour after that time. The reservation is confirmed and
nothing needs doing; **Charge now** on the Payment card collects it early.

**See also:** [Payment policies and money states](/core-concepts/payment-policies)

### What does "Charging" mean?

"Charging" means Riserva has asked Shopify to charge the saved card and
Shopify has not confirmed it yet, so the money has not landed. Do not
collect the money another way while it says Charging. It normally turns
into **Paid**, or into **Charge failed** if the card is refused or Shopify
never confirms it within an hour.

### What does "Charge failed" mean?

"Charge failed" means Riserva tried to charge the guest's saved card and it
did not work, so the balance is now owed. The reason is shown on the
reservation's Payment card, for example "The guest's saved card has expired
— ask them for a new one." Collect it with **Retry charge**, a payment link,
the register, or **Mark paid on-site**, or forgive it with **Waive
payment**. When the card was declined, expired or removed, the guest is
also sent the "Payment failed" email, unless you switched it off; when
Shopify simply never answered, the guest is not emailed.

**See also:** [Payment policies and money states](/core-concepts/payment-policies)

### What does "Refunded" mean?

"Refunded" on the Payment card means everything the guest paid has gone
back to them, from a cancellation refund or refunded add-ons. A party that
simply got smaller keeps its **Paid** badge, because the seats that remain
are paid for.

**See also:** [Cancellations and refunds](/daily-operations/cancellations-and-refunds)

### What does "Partially refunded" mean?

"Partially refunded" on the Payment card means some of what the guest paid
has gone back to them, for example a cancellation refund that the policy
limited, or one refunded add-on.

**See also:** [Cancellations and refunds](/daily-operations/cancellations-and-refunds)

***

## Table assignment (venues with a floor map)

These appear only on venues that use a floor map, and only where the Host
Timeline and Map are switched on for your store.

| Label | What it means | What moves a reservation into it | What you can do next |
| - | - | - | - |
| **Suggested** | Riserva picked the table. It may move it to make room for another party. Drawn with a dashed outline, or "(suggested)" after the table's name. | Every reservation on a floor-map venue gets a suggested table when it is made. **Let Riserva choose** hands a table back to Riserva. | **Keep**, the padlock (lock) or **Change**. |
| **Assigned** | A host chose the table, or pressed **Keep** on a suggestion. Riserva works around it. | **Keep**, picking a table, or dragging a party to a table. | The padlock (lock), **Change**, or **Let Riserva choose** to hand it back. |
| **Locked** | Assigned, and nobody can change it until someone unlocks it. Shows a padlock. | The padlock button ("Lock the table") in the party panel's Table section. | Press the padlock again ("Unlock the table"). A locked party cannot be dragged. |
| **Unassigned** | The party has no table, usually because the time is too full to fit everyone. Shown in a row at the top of its venue. | Riserva could not find a table that fits. | Drag the party onto a table, or **More actions → Suggest tables** after freeing one. |

### What does "Suggested" mean on a table?

"Suggested" means Riserva picked this table for the party and may still move
it to fit another party. While the party is still to arrive, a suggestion
never stops a guest from booking online. Press **Keep** to make it yours,
the padlock to fix it, or **Change** to pick another. Once the party checks in, Riserva stops moving
their table and the dashed outline turns solid.

**See also:** [Running service with the Host view](/daily-operations/host-view)

### What does "Assigned" mean on a table?

"Assigned" means a host chose the table, or pressed **Keep** on Riserva's
suggestion. Riserva never moves an assigned table; it works around it. To
give the choice back to Riserva, press **Let Riserva choose** in the party
panel's Table section — the timeline then
reads "Table … handed back to automatic seating".

### What does "Locked" mean on a table?

"Locked" means the table is assigned and nobody, Riserva included, can
change or clear it until someone presses the padlock again ("Unlock the
table") in the party panel's Table section. Use it when you have
promised a guest a particular table. A locked party cannot be dragged on
the Timeline or Map.

### What does "Unassigned" mean?

"Unassigned" means the party booked a table experience but has no table yet,
usually because the time is too full for Riserva to fit everyone. These
parties sit in an Unassigned row at the top of their venue so nobody is
missed. Drag the party onto a table, or use **More actions → Suggest
tables** after you free one.

**See also:** [Running service with the Host view](/daily-operations/host-view)

***

## Experience status and who can book

| Label | What it means | How it gets there | What you can do next |
| - | - | - | - |
| **Draft** | Not bookable. Existing reservations stand. A new experience reads **Draft — not yet published** until its first publish. | Every new experience starts here; setting an Active one back to Draft. | Set the status to **Active** to publish it. |
| **Active** | Bookable: guests and staff can book it. The experiences list and the experience's own page both say **Active**. | Publishing from the create flow, or setting the status to Active. | Set it back to **Draft**, or to **Archived** to retire it. |
| **Archived** | Retired and hidden from the experiences list. Existing reservations and reporting are untouched. | Setting the status to Archived. | Set it back to Draft or Active if you need it again. |
| **Anyone** | Anyone can book it online. | The default under **Who can book**. | — |
| **Members only** | Online, only guests recognised as members can book it; staff can always book it. Non-members see it on your store's Experiences list with no times, and its **Book** button opens a "Reserved for members" notice with a join button, unless you untick "Show it to non-members as locked, with a link to join" — then they never see it listed. The experiences list shows a **Members** badge with a lock. | Choosing **Members only** under **Who can book**. | Set up member tags under Settings → Memberships, or the experience cannot be booked online. |
| **Unlisted** | Invisible online: no listing and no product page. Staff book it in the admin and at the register. Made for private events. | Choosing **Unlisted — staff book it** under **Who can book**, where your store offers it. | Switch it back to Anyone or Members only. |

### What does "Draft" mean on an experience?

"Draft" means the experience cannot be booked by guests or staff. Existing
reservations stand. A brand-new experience reads "Draft — not yet
published" until you publish it for the first time; setting an Active
experience back to Draft takes it off sale without touching its
reservations.

**See also:** [Publish an experience](/getting-started/publish-an-experience)

### What does "Active" mean on an experience?

"Active" means the experience is live: guests and staff can book it, and
publishing creates or updates its Shopify product. The experiences list and
the experience's own page both call it **Active**.

**See also:** [Publish an experience](/getting-started/publish-an-experience)

### What does "Archived" mean on an experience?

"Archived" means the experience is retired: it cannot be booked and is
hidden from the experiences list unless you filter for it. Existing
reservations and reports that used it are untouched.

**See also:** [Publish an experience](/getting-started/publish-an-experience)

### What does "Members only" mean on an experience?

"Members only" means only guests recognised as members, from their Shopify
customer tags, can book the experience online. Your staff can always book
it.
Non-members see it on your store's Experiences list with no times; pressing
**Book** opens a "Reserved for members" notice with a button to join your
club — unless "Show it to non-members as
locked, with a link to join" is unticked on the experience, in which case
they never see it listed.
If no member tags are set up yet, nobody can book it online.

**See also:** [Party size, cutoffs and who can book](/core-concepts/party-size-and-visibility)

### What does "Unlisted" mean on an experience?

"Unlisted" means the experience is invisible online: it has no listing and no
product page, and its Shopify product is on the Point of Sale channel only.
Staff book it from the admin and the register, and guests who hold a
reservation can still manage it. It is made for private events.

**See also:** [Party size, cutoffs and who can book](/core-concepts/party-size-and-visibility)

***

## Channel: how a reservation was made

| Label | What it means |
| - | - |
| **Online** | A guest booked on your storefront through the booking widget. |
| **Phone** | Your team booked it in the admin and chose Phone. |
| **Walk-in** | Your team booked it in the admin and chose Walk-in, or a party was seated from the waitlist. |
| **POS** | Booked at the register with the Book reservation tile in Shopify POS. |

### What does the channel "Online", "Phone", "Walk-in" or "POS" mean?

The channel says how a reservation reached you. **Online** came through the
booking widget on your storefront. **Phone** and **Walk-in** were booked by
your team in the admin, who chose which one; parties seated from the
waitlist are Walk-in too. **POS** was booked at the register.

**See also:** [The reservations list](/daily-operations/reservations-list)

***

## Marks that sit beside a status

| Mark | Where you see it | What it means |
| - | - | - |
| **Overbooked** | Reservations list, reservation page, Host | An online guest finished paying for a time that filled up while they were checking out. |
| **Booked after its time** | Reservations list, reservation page, Host (row and party panel), Shopify POS (row and detail page) — red | An online order was paid after the visit it was for had already ended. |
| **Member** | Host, reservation page, Home, Shopify POS (a small purple diamond on the Timeline and Map) | The guest was recognised as a club member. |
| **Late** | Host Timeline and Map, the party panel; Shopify POS | The party is more than 10 minutes past its start time and has not checked in. |
| **Running over** | Host list; Host Timeline and Map (an amber edge); Shopify POS | The party is checked in or seated and past its reservation's end, or past the extra time **Still here** gave it. |
| **Refund owed** / **Refund due** | Reservation page (Refund owed); Shopify POS (Refund due) | A refund Riserva tried to send did not complete; the money is still owed to the guest. |
| **Credit \$50** | Host list; Shopify POS | The guest prepaid a fee that comes off what they buy during the visit. |
| **Notified** / **Waiting** | Host waitlist; Shopify POS waitlist | Whether a waitlist party has been told their table is ready. |

### What does "Overbooked" mean?

"Overbooked" means an online guest finished paying for a time that filled up
while they were checking out, so the reservation was kept even though the
time is over its limit. Riserva never drops a paid guest. Decide how to fit
the party in, or move the reservation from its edit page. Overbooked
reservations appear in the **Needs attention** tab. A time your team
overbooks on purpose does not get this badge; that shows on the
reservation's timeline as "capacity overridden".

**See also:** [The reservations list](/daily-operations/reservations-list)

### What does "Booked after its time" mean?

"Booked after its time" means the reservation's online order was paid after
its visit had already ended — usually a reservation left in a cart for days
and paid later. Riserva keeps the reservation so the guest's money is not
lost, but does not send the guest a confirmation and never marks it a no-show
by itself. The red badge stays, and the reservation sits in the **Needs
attention** tab, until you move it to a new date with **Edit reservation**
(the guest is then sent the "Reservation rescheduled" email) or cancel it to
refund the guest.

**See also:** [Cancellations and refunds](/daily-operations/cancellations-and-refunds)

### What does the "Member" badge mean?

"Member" means the guest was recognised as a club member, from their Shopify
customer tags, when the reservation was made. On the Host Timeline and Map
the same thing is a small purple diamond.

**See also:** [Member benefits](/memberships/member-benefits)

### What does "Late" mean?

"Late" means the party is more than 10 minutes past its start time and has
not checked in. The rule is the same everywhere: the Host Timeline and Map
draw the party yellow, the party panel shows a yellow **Late** badge, and the
Reservations tile in Shopify POS shows the badge, once the start time is more
than 10 minutes ago. Check them in when
they arrive, or mark a no-show. If your store marks no-shows by itself
(Settings → Reservations → No-shows), a Late party that never checks in
becomes a no-show when that setting says.

**See also:** [Running service with the Host view](/daily-operations/host-view)

### What does "Running over" mean?

"Running over" means a checked-in or seated party is past its reservation's
end time, or past the extra time a **Still here** press gave it. The rule is
the same everywhere: a yellow badge on the Host list and in the party panel
(hover it in the admin to see when the visit ends by itself), a yellow badge
in Shopify POS too, and an amber edge on the party's bar or table on the Timeline
and Map (the colour underneath still shows checked in or seated). If they really are still there,
press **Still here** to give them 30 more minutes — that clears it until the
new end passes; if they have left, press **Complete**. Otherwise Riserva ends the visit by itself when your
Ending visits setting says: a set number of minutes later (15 unless you
changed it), at the end of the day, or never.

**See also:** [Waitlist, early arrivals and ending visits](/daily-operations/waitlist-early-arrivals-and-ending-visits)

### What do "Refund owed" and "Refund due" mean?

Both mean a refund Riserva tried to send did not complete, so the money is
still owed back to the guest. The reservation's Payment card shows "Refund
owed" with the amount, a **Retry refund** button, and **Mark handled in
Shopify** for a refund you already sent from the Shopify order. The
register shows the same thing as "Refund due"; refunds cannot be sent from
the register, so open the reservation in the admin.

**See also:** [Cancellations and refunds](/daily-operations/cancellations-and-refunds)

### What does a "Credit \$50" badge mean?

"Credit \$50" means the guest prepaid a fee that comes off what they buy on
the day, because the experience has **Credit the fee toward the guest's
bill** turned on. Apply it at the register with the Bill credits tile in
Shopify POS.

**See also:** [Reservations in Shopify POS](/daily-operations/pos)

### What do "Waiting" and "Notified" mean on the waitlist?

"Waiting" means the party is on the waitlist and has not been told a table
is ready. "Notified" means someone pressed **Notify**; the party is sent the
table-ready email when an email address is on file, so tell a party without
one out loud. Seating or removing the party takes it off the list.

**See also:** [Running service with the Host view](/daily-operations/host-view)

***

## Who did it: the names on the timeline

Each line on a reservation's timeline, and in the activity feed on Home,
says who did it.

| Label | Who it was |
| - | - |
| **Maria Lopez · Admin** | That staff member did it in the Riserva admin. |
| **Maria Lopez · POS** | That staff member did it on Shopify POS. |
| **Maria Lopez** (no surface) | That staff member wrote a comment or a reason for an edit. |
| **Staff** | A staff member did it in the admin, and Riserva does not know their name yet. |
| **POS** | Someone did it on Shopify POS, and Riserva does not know their name yet. |
| **Guest** | The guest did it themselves, for example cancelling online. |
| **Shopify** | It came from your Shopify store, such as an order being placed, paid or refunded. |
| **System** | Riserva did it automatically, such as the hourly card collection or a visit ending by itself. |
| **Shopify Flow** | One of your Shopify Flow automations did it. |

### What does a name followed by "· Admin" or "· POS" mean?

A name followed by "· Admin" means that staff member did it in the Riserva
admin; "· POS" means they did it on Shopify POS, on the register or iPad.
When the register reports who entered their PIN, that person is named.

### Why does the timeline say "Staff" or "POS" instead of a name?

"Staff" or "POS" without a name means Riserva knows a staff member did it
but does not have their name yet. A staff member's name becomes known the
first time they open Riserva in the admin; until then their actions read
"Staff" in the admin and "POS" at the register. Earlier lines fill in with
the name once it is known.

### What do "Guest", "Shopify", "System" and "Shopify Flow" mean on the timeline?

**Guest** means the guest did it themselves, such as cancelling online.
**Shopify** means it came from your Shopify store, such as an order being
placed, paid or refunded. **System** means Riserva did it automatically,
such as the hourly card collection or ending a visit after its time.
**Shopify Flow** means one of your Flow automations did it, for example
adding a note.

**See also:** [Shopify Flow](/integrations/shopify-flow)

***

## Related

* [A reservation's page](/daily-operations/reservation-page)
* [Payment policies and money states](/core-concepts/payment-policies)
* [Glossary](/reference/glossary)


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