Getting started
Everything you need to take your first reservation.- Install Riserva and work through setup — what the app asks for, the setup guide on Home, and the order to build things in.
- Uninstalling Riserva and your data (New) — what stays in Shopify, what Riserva deletes and when, and reinstalling.
- Plans and billing (New) — one flat plan billed through Shopify, the 14-day trial, and no per-reservation fees, ever; what happens when a plan ends, and Renew now.
- Set up locations and venues — how your Shopify locations sync, setting each one’s timezone, and creating the bookable rooms inside them.
- Tables and the floor map — adding tables, combinable pairs and communal seating, and drawing your room in the visual editor.
- Set your cancellation policy — the refund schedule, all-sales-final, and what guests may change on their own.
- Create your first experience — the guided flow: pick a template, set the schedule, set capacity and price.
- Publish an experience — Draft, Active and Archived, and what publishing does to your Shopify product.
- Make a test reservation, end to end (New) — book as a guest, find the order in Shopify, see it in Riserva, check the party in, then cancel a second one and watch the refund.
- Add the booking widget to your theme — the two theme blocks, every setting, and how the widget matches your theme.
Core concepts
The ideas behind the settings — worth reading once.- Experiences and one-off events — one kind of thing, two kinds of schedule; duration and turn time; the blackout gap.
- Capacity strategies explained — manual capacity, venue floor map, whole-venue buyout (flat priced) and open, in merchant language.
- Party size, cutoffs and who can book — party limits, the online booking cutoff, members-only, and what staff override.
- Add-ons (New) — optional extras sold with a reservation: creating or linking a product, variants, badges, and how they are charged and refunded.
- Payment policies and money states — when guests pay, what “Payment due” means, and how to collect it.
Daily operations
The screens your team lives in.- Running service with the Host view — arrivals, check-in, seating, party adjustments and the walk-in waitlist.
- Reservations in Shopify POS — the Reservations, Book reservation and Bill credits tiles: today’s book at the register, check-ins, walk-in bookings paid through the sale.
- The reservations list — views, search, filters and columns, including the Needs attention triage view.
- A reservation’s page — the guest card, member badges, payment, table assignment and the timeline.
- Booking a reservation for a guest — availability search and taking a reservation by phone or at the door.
- Edit a reservation — staging party, date, time and experience together, and what happens to the money.
- Cancellations and refunds — what a policy refunds, what else cancelling does, and when to check the timeline.
- Waitlist, early arrivals, ending visits and no-shows (New) — the four settings under Settings → Reservations, what your team sees because of them, and Undo no-show.
Guest experience
What your guests actually see and receive.- What guests see, end to end — product page to confirmation, plus what guests can’t do.
- Ask guests your own questions — intake questions, their types, and where the answers appear.
- Guests managing their own reservations — the link in every email, self-service cancel and reschedule, and when they are closed.
- Customer emails — every email Riserva sends, when it fires, and what deliberately isn’t built.
- Email settings (New) — choose which emails send, rewrite their opening and closing lines, brand them with your colours and images, and send yourself a test.
Memberships
- Members and member benefits — how Riserva recognises club members from their Shopify tags, the member badge, and what non-members see on a members-only experience.
Integrations
- Klaviyo (New) — reservation events for your flows and segments: paste the public key, events start flowing.
- Shopify Flow (New) — four reservation triggers and an add-a-note action, ready in Flow’s editor.
- Ask Sidekick about your reservations (New) — ask Shopify’s admin assistant who is arriving, who owes money, what’s open and how last week went; read-only, and no guest emails or phones.
Reports
- What each report answers — covers, revenue, no-shows, attendance, peak hours, experience utilisation and waitlist conversion.
Reference: what things mean
Every label, badge, number and message, as short questions and answers.- What things mean, screen by screen (New) — Host, a reservation’s page, Home and the list, Experiences, Settings, Reports, POS, and what guests see.
- Statuses: what every badge means (New) — reservation, payment, table, experience and channel labels in one place.
- Glossary (New) — the words Riserva uses, A to Z.
Troubleshooting
- Troubleshooting and FAQ — the widget not showing, guests unable to book, a missing reservation, emails not arriving, an expired reservation stopped at checkout, and why some things can’t be deleted.