Step 1 — Search availability
The search bar runs across the top:
Press Search.
Good to know Staff search ignores the online booking cutoff and shows members-only experiences. What you see is what you can actually sell, not what the website is offering.
Reading the results
A heading tells you the shape of it — “2 of 5 experiences have open times · party of 4 · around 2:00 PM” — then a card per experience with its photo, venue, duration and price. Each card shows the open times: “6 open · 11:00 AM, 11:30 AM, 12:00 PM, 12:30 PM” with a +N more link that lists every time along with spots remaining. That popover is the phone script — you can read a guest their real options and how tight each one is. Cards also tell you when they can’t help:- Sold out — nothing left at that party size
- “Takes parties of 2–8 — this search is for 12.”
- “No open times this day.”
Step 2 — Take the guest’s details
The left column repeats the experience with its description — that’s your phone script, read it aloud — plus the policy that applies.Attaching a customer record
Type at least two characters into Customer to search your Shopify customers. Each result shows their name, a Member badge where they’re a club member, their email or phone, and how many orders they’ve placed. Pick one and they become a card — their details are locked in exactly as Shopify holds them. Remove the card to go back to typing details by hand. If they’re new, just fill in the fields:- Name (required)
- Phone, with a country selector that formats as you type
Good to know If customer search says “Shopify would not share customer details with Riserva for this store”, the app needs Shopify’s approval for your store before it can read customer records. Enter the guest by hand for now, and contact Riserva support.
Finishing
The right rail confirms the date, party and time, and lets you pick a different time from the day’s openings without going back. Then it shows the money — “1,500 for the venue” for a buyout, or “No booking fee.” — and a Channel select: Phone or Walk-in. Press Book reservation.What happens to the money
Nothing is charged. A staff reservation of a priced experience is created Confirmed, with a payment state of Payment due:Reservations of priced experiences start as Payment due; collect with a payment link, on-site, or waive it.A free experience is created Not required. A Phone reservation with an email address sends the guest the Reservation confirmed email at once, with the date, time, reservation code and manage link — unless the confirmation is switched off in Settings → Emails. A Walk-in gets none (they are standing at the desk), and neither does a reservation without an email, so tell those guests the details yourself. Paying a payment link later sends nothing extra from Riserva (any receipt for that payment comes from Shopify). Guests with an email on file also get the reminder in the 24 hours before the visit, unless reminders are switched off. Collect from the reservation’s page afterwards — see Payment policies and money states.
Special requests and questions
There’s a Special requests box for anything the guest mentions. Your intake questions are not asked here — they’re a storefront thing. If the answers matter for a phone reservation, note them in special requests, or add them as a comment on the reservation afterwards.If the time is gone
Times can sell out between your search and your confirmation. Riserva says which limit stopped it — “That time just sold out.”, “No table can seat this party at that time.”, “That time has reached its pacing limit.”, “That time already has as many parties as it allows.” — and, when a deep-linked time vanished:That time was just taken — pick another from the times on the right.