Experiences › The list
What is the Experiences page?
It lists everything guests can reserve. The subtitle sums it up: “What guests can book — standing offerings and one-time events”. One-time events are listed first, by date, and recurring experiences come after them. See also: Experiences and one-off eventsWhat does the “Add experience” button do?
It opens the guided Create an experience flow. You pick what kind of thing you’re offering, then its schedule, then capacity and price. Nothing is saved until you finish the last step. See also: Create your first experienceWhat does the “Reorder” button do?
It opens “Reorder experiences”, where you set the order guests see in the Experiences list on your store and staff see on the POS Book tile. The Recurring experiences list on this page follows it too; events keep their date order. It shows when you have two or more experiences that are not archived. See also: Experiences and one-off eventsHow do I use the “Reorder experiences” window?
Each row is one experience, numbered in its current place, with its thumbnail and name. Date-only events are listed too, with an “Event” badge — this is their place on your store’s list and the POS cards; on this page they stay by date. Drag a row by its handle on the left, or press its up and down arrows on the right, then press “Save order”. “Cancel” closes the window without changing anything.What does the “Draft” badge in the Reorder experiences window mean?
The experience is still a draft, so guests do not see it yet. You can still give it a place in the order, ready for when you publish it. Archived experiences are not in the window.What does “Order saved” mean?
Your new order is stored. Your store’s Experiences list, the POS Book tile and the Recurring experiences list on this page now follow it.In what order are my experiences listed?
In the order you set with “Reorder”. Until you reorder, they are alphabetical. A new experience lands after the last one you ordered; open “Reorder” again to move it.Why is there a blue “Next: …” banner at the top of the page?
That is the setup guide pointing at your next step, such as “Next: review your cancellation policy” or “Next: place the booking widget on your storefront”. It appears once at least one experience has a schedule. It goes away when every setup step is done, or when you dismiss the setup guide on Home.What is the “Events” card?
It lists every one-time event date, one row per date. If one experience has three event dates, you see three rows, because each date sells its own tickets. The card only appears once you have at least one event date. See also: Experiences and one-off eventsWhat does “3 upcoming” or “Nothing on the calendar” under Events mean?
It is how many event dates are today or later. “Nothing on the calendar” means every event date you have is already in the past.What do the “Upcoming” and “Past” buttons do?
They switch the list between event dates from today on (soonest first) and event dates that have passed (most recent first). The page always opens on Upcoming.What is the little calendar square on an event row?
It is the event’s date: the month on top, the day below. It lets you scan the list by date.Why is the date square faded on some events?
A faded date square means the event date has passed. Past events also show a grey fill bar instead of a green one.What does the “Today” badge on an event mean?
The event takes place today, counted in your property’s time zone.What does the “Draft” badge on an event mean?
The experience this date belongs to is still a draft, so nobody can reserve it yet. Open it and set its status to Active to start selling. See also: Publish an experienceWhat does the “Archived” badge on an event mean?
The experience has been retired. It can’t be reserved, but its reservations and reports stay as they were.What does the “Sold out” badge on an event mean?
Tickets sold for that date have reached the event’s ticket limit, so the date is full. It shows only on upcoming events, and only for events on Manual capacity or Open; a floor-map or whole-venue event never shows it, because its tables or room decide when it is full.What does “12 / 40 tickets” on an event mean?
Twelve tickets have been sold for that date, out of 40 available. The count is guests, not reservations, so a party of four counts as four. The limit is the date’s own “Tickets” number when you set one, otherwise the experience’s “Max per slot”. It shows for events on Manual capacity or Open; floor-map and whole-venue events show “12 guests booked” instead. See also: Experiences and one-off eventsWhich reservations count toward an event’s “sold” number?
Every reservation for that date that was not cancelled: pending payment, confirmed, checked in, seated, completed and no-show. A no-show still bought a ticket, so it counts.Does a past event’s ticket count go down after the event?
No. Completed and no-show reservations keep counting, so a past event shows what it sold. Only a cancellation takes guests off the figure. Use Reports to see how many actually came. See also: What each report answersWhy does an event show “8 booked” without a ”/ number”?
The event is on Manual capacity or Open and has no ticket limit, so there is nothing to count against. The number is still the guests booked for that date, counted the same way.What does “8 guests booked” on an event mean?
It is how many guests have reserved that date, counting a party of four as four. Events that use the Venue floor map or Whole venue show this instead of “8 / 40 tickets”, with no fill bar and no “Sold out” badge: their tables or the room decide when they are full, not a ticket number. See also: Capacity strategies explainedWhat does the green bar under an event’s ticket count show?
How full the event is. A bar that is half green means half the tickets are taken. It turns grey once the event is in the past, and it doesn’t appear when the event has no ticket limit or uses the Venue floor map or Whole venue.What does the grey line under an event’s name tell me?
The full date, the start time, the venue, and the price, for example “Saturday, October 18, 2026 · 6:00 PM · Barrel Room · $95 per guest”. “Free” means the event costs nothing to reserve.What do “per guest” and “for the venue” mean after a price?
They say what the price multiplies by. “per guest” means the price is charged for each guest in the party. “for the venue” means one price for the whole reservation, whatever the party size, which is how a Whole venue buyout is priced. See also: Capacity strategies explainedWhat do “No upcoming events.” and “No past events yet.” mean?
There are no event dates in the view you picked. Switch between Upcoming and Past, or add an event date from an experience’s Schedule card.What is the “Recurring experiences” card?
It lists the experiences that run on a weekly schedule, such as tastings, tours and restaurant service. An experience that only has event dates is not listed here; it appears in the Events card instead. An experience with no schedule yet is listed here.What does “3 active · 1 draft” mean?
Three recurring experiences are Active and bookable, and one is still a draft. Archived experiences aren’t counted. Event-only experiences aren’t counted either.What does the “Venue” filter do?
It shows only experiences that run at the venue you pick. “All venues” shows them all.What does the “Status” filter do, and where are my archived experiences?
“All” shows Active and Draft experiences, but leaves archived ones out on purpose. To see archived experiences, choose “Archived (2)” from the Status filter. That option only appears when you have at least one archived experience, and the number is how many.What does the green “Active” badge mean?
The experience is Active: guests can reserve it online and staff can book it. The list and the experience’s own page use the same word. See also: Publish an experienceWhat does the grey “Draft” badge on a recurring experience mean?
The experience isn’t bookable yet, by guests or by staff. Open it and set its status to Active when it’s ready. See also: Publish an experienceWhat does the “Members only” badge with a lock mean?
The experience is members only. Online, only signed-in customers recognized as members can reserve it; other guests see it locked, or not at all, as set under Who can book on the experience. Your staff can always book it. See also: Party size, cutoffs and who can bookWhat does the “Unlisted” badge mean?
The experience is invisible online. It is not listed and has no product page. Only your staff can book it, from the admin or the POS. Guests who already hold a reservation can still manage it. See also: Party size, cutoffs and who can bookWhy does an experience show a grey picture icon instead of a photo?
It has no photo yet. Add one in the Details card on the experience’s page. Guests see that photo in the booking window.What does the grey line under a recurring experience’s name tell me?
Where it runs and when, for example “Tasting Room · Thu–Sun · 11:00 AM–4:00 PM”. The times are the first and last start times of one of its schedules.What does “+2 more” after the schedule mean?
The experience has more schedules than the one shown, two more in this case. Open the experience to see them all in its Schedule card.What does “No schedule yet” mean?
The experience has no schedule, so it offers no times to anyone, even when it is Active. Open it and use “Add weekly schedule” or “Add event date” in the Schedule card.What does “No venue” mean?
The experience isn’t linked to any venue, so it can’t run anywhere. Open it and tick a venue in the “Where it runs” card.What is the price on the right of a recurring experience?
It is what a guest pays to reserve, with its unit underneath, for example “$45” and “per guest”. The line below that is the sentence guests read, such as “Prepaid reservation for parties of 2 to 6”.What does “Prepaid reservation for parties of 2 to 6” mean?
It is the one-line summary guests see. “Prepaid” means guests pay in full at checkout when they reserve. “Reservation for parties of…” without “Prepaid” means the experience is free to book or is charged later. The range is the smallest and largest party you accept.Why does a recurring experience show no price on the right?
It is free to book, so only the guest sentence shows, for example “Reservation for parties of 1 to 8”.What does “No recurring experiences yet” mean?
You haven’t created anything that runs on a weekly schedule. Click “Add experience” to create a tasting, a tour or restaurant service. See also: Create your first experienceWhat does “Nothing matches those filters.” mean?
You have experiences, but none match the Venue and Status you picked. Set both filters back to “All venues” and “All”.What is “Venues with nothing to book”?
It lists venues you have built where no Active experience runs. Guests can’t reserve anything there yet. Click “Add experience” next to one to create something for it, or link an existing experience to it in that experience’s “Where it runs” card. See also: Locations and venuesCreate an experience
Why does “Create an experience” show a “Draft” badge?
Nothing is saved yet, and if you choose “Save as draft” at the end, the experience stays a draft. If you leave halfway, nothing is created at all.What does “Add a venue first” mean?
Every experience runs in a venue, and you don’t have one yet. Build one under Settings › Venues & floor maps, then come back. See also: Locations and venuesWhat are the numbered steps across the top?
The three steps of the flow: “Experience type”, “Schedule” and “Capacity & price”. A tick marks a step you’ve finished. You can click a finished step to go back to it, but you can’t jump ahead.What is the “What are you offering?” step?
It is the first question: pick the kind of thing you run. Your choice sets sensible starting values for capacity, payment, duration and party sizes. You can change every one of them later on the experience’s page. See also: Create your first experienceWhat does “Tasting or seated experience” set up?
Manual capacity with 12 guests per start time, paid at checkout, 60-minute visits plus a 15-minute turn, parties of 1 to 8, start times every 30 minutes, and online reservations closing 60 minutes ahead. See also: Capacity strategies explainedWhat does “Restaurant service” set up?
Capacity from the venue’s floor map (its tables), free to book, 90-minute visits plus a 15-minute turn, parties of 1 to 8, start times every 30 minutes, and online reservations closing 30 minutes ahead. Guests pay for what they order. If you type a price in step 3, it is saved as an entry fee charged when the reservation is made, not as free to book. See also: Tables and the floor mapWhat does “Tour or group experience” set up?
Manual capacity with 16 spots per departure, paid at checkout, 90-minute tours plus a 30-minute turn, parties of 1 to 12, hourly departures, and online reservations closing 2 hours ahead.What does “Private buyout” set up?
Whole venue capacity: one reservation takes the entire room. It has one flat price for the venue, 3-hour visits plus a 1-hour turn, parties of 8 to 40, start times 3 hours apart so they never overlap, and online reservations closing a full day ahead. See also: Capacity strategies explainedWhat does “One-time event” set up?
A single date with one seating, sold as tickets: manual capacity with 60 tickets, paid at checkout, 3 hours long, parties of 1 to 10. It appears in the Events card on the Experiences list. See also: Experiences and one-off eventsWhat do the Details fields in the create flow do?
“Name” is what guests and staff call it. “Description” is shown to guests when they reserve, and your staff can read it on the phone. “Photo” is optional and appears in the booking window. “Venue” is where it runs.What does “Choose from Files” do?
It opens “Choose an image”, a list of the images already in your Shopify Files, so you can reuse one instead of uploading again. Type in “Search by filename” to find one, then click it.What does “No images in your files yet” mean?
Your Shopify Files has no images, or none match the name you searched (“No images match that name”). Close the window and use “Upload photo” instead. The upload is saved in your Shopify Files for next time.Why is the “Continue” button greyed out?
Something the step needs is missing. On step 1, pick a type, enter a name and choose a venue. On step 2, pick at least one day, and make sure the last start time isn’t earlier than the first.What are “First start time” and “Last start time”?
The first and last times a visit can start, not your opening and closing hours. With 11:00 AM to 4:00 PM and starts every 30 minutes, guests can book 11:00, 11:30 and so on, with 4:00 as the last start.What does “Slots every 30 min” mean?
A new start time is offered every 30 minutes between the first and last start times. The interval comes from the type you picked. You can change it later on the experience’s schedule.What does “You can add more schedules — and blackout days — after this.” mean?
The flow creates one schedule (or one event date). Add more from the experience’s Schedule card afterwards. Close dates such as holidays under Settings › Venues & floor maps › Blackout periods. See also: Experiences and one-off eventsWhat does the capacity question mean in step 3?
It is worded for the type you picked. “Seats per time slot” is how many guests one start time can take. “Spots per departure” is the group size for one tour. “Tickets available” is the total for the event. A private buyout has no capacity box: it reads “One party takes the whole venue. Set the largest party it can host.”, and “Largest party” is the only limit. See also: Capacity strategies explainedWhy is there no “Guest limit” for a private buyout?
A buyout gives one party the whole venue, so the room is the capacity and the only number that limits it is “Largest party”. The step says “One party takes the whole venue. Set the largest party it can host.” Set that to the biggest group the room can hold. See also: Capacity strategies explainedWhy is there no capacity box for restaurant service?
The venue’s tables are the capacity, so there’s nothing to type. Make sure the venue’s floor map has its tables drawn. The limit on how many guests can arrive at once is set on the venue. See also: Tables and the floor mapWhat are “Smallest party” and “Largest party”?
The party sizes guests can choose online. A guest can’t reserve for fewer or more people than this. Your staff can override it when needed. See also: Party size, cutoffs and who can bookWhat is the difference between “Price per guest” and “Price for the venue”?
“Price per guest” is multiplied by the party size: 120. “Price for the venue” appears for a Whole venue buyout and is one price for the whole reservation, whatever the party size. Leave it blank if the experience is free to book. See also: Capacity strategies explainedWhat does “Payment is due when the reservation is made” mean?
Guests pay in full at checkout when they reserve online. Reservations your staff take by phone or in person start as “Payment due” until you collect. You can change when guests are charged later, in the experience’s Pricing card. See also: Payment policies and money statesWhat does “Cancellations follow your shop policy” mean?
A new experience uses your shop’s cancellation policy, quoted in the sentence guests will read. To give this experience different rules, open it after creating and use “Set custom rules for this experience” in Booking rules. See also: Cancellation policiesWhat is “How guests will see it”?
A live preview of the experience as guests will see it, updating as you type: photo, name, venue, days and times, party sizes, duration, description and price. “Untitled experience” means you haven’t typed a name, and “No days yet” means no day is selected. “Reserve” is only a picture of the guest’s button.What does “No booking fee” in the preview mean?
No price is set, so guests will reserve for free. Type a price in step 3 if you charge for entry.What is the difference between “Save as draft” and “Publish”?
“Save as draft” creates the experience as a Draft: nobody can reserve it and no Shopify product is made yet. “Publish” creates it as Active and creates its Shopify product right away, so it can sell online. Either way you land on the experience’s page to fine-tune it. See also: Publish an experienceCreate an experience › When something is refused
What does “Pick what kind of experience this is” mean?
No type was chosen in step 1. Go back to step 1 and pick one of the five types.What does “Give the experience a name” mean?
The Name field is empty. Go back to step 1 and type a name.What does “Pick the venue this runs in” mean?
The chosen venue couldn’t be found, for example because it was removed in the meantime. Go back to step 1 and pick a venue from the list.What does “Pick the days this runs” mean?
No day of the week is selected for a recurring experience. Go back to step 2 and pick at least one day.What does “Pick the event date” mean?
The event’s date is missing or not a real date. Go back to step 2 and choose it from the calendar.What does “End time must be HH:mm and not before the start” mean?
The last start time is earlier than the first start time. Go back to step 2 and pick a last start time that is the same or later.What does “Party sizes must be positive, with max at least the min” mean?
The smallest party is less than 1, or the largest party is smaller than the smallest. Fix the two numbers in step 3.What does “Pick an image to upload” or “Upload failed” mean?
The photo didn’t reach your Shopify Files. Try again with a JPG, PNG, WebP or GIF image, or choose an existing image with “Choose from Files”.What does “Published, but the Shopify product didn’t sync” mean?
The experience was created and is Active, but Shopify didn’t create its product, so guests can’t buy it online yet. Use “Create Shopify product” in the “Online store” card to try again. See also: Publish an experienceExperience page › Header and status
What do the badges next to the experience’s name mean?
The first badge is the status: green “Active” (bookable), grey “Draft” (not bookable yet) or blue “Archived” (retired). A second badge appears when the experience isn’t open to everyone: grey “Members only”, or grey “Unlisted”.What is the “Status” card?
It sets whether the experience can be reserved: Draft, Active or Archived. A change takes effect immediately, with no Save button. Reservations already made are never changed by a status change. See also: Publish an experienceWhat does “Draft — not yet published” mean?
The experience has never been Active. Nobody can reserve it, and it usually has no Shopify product yet. Once it has been published at least once, the option reads plain “Draft”.What happens when I set an experience to Active?
Guests can reserve it online and staff can book it. Riserva also creates its Shopify product if it doesn’t have one, or sets the product to active, and creates products for any add-ons still waiting for one. The card then reads “Live — guests and staff can book it.” See also: Publish an experienceWhat happens when I set an Active experience back to Draft?
Guests and staff can no longer make new reservations, and its Shopify product is set to draft, so it leaves your storefront. Existing reservations stand. The card says: “Not bookable. Existing reservations stand; publishing puts this on the storefront and in staff search.”What happens when I set an experience to Archived?
It can’t be reserved, it drops out of the Experiences list unless you filter for it, and its Shopify product is archived too. The card says: “Retired and hidden from the experiences list. Existing reservations and reporting are untouched.”What do the “Save” and “Discard” buttons at the top of the page do?
They appear as soon as you change a field. “Save” stores every change on the page at once, and “Discard” puts the fields back as they were. Status, photos, schedules and add-ons save on their own and don’t use this bar.What do the green, yellow and red banners at the top of the page mean?
Green means the action worked, for example “Product created and linked”. Yellow starting “Saved — but:” means your changes were saved but something connected to them, usually in Shopify, didn’t follow. Red means nothing was saved; read the message, fix the field and try again.Experience page › Details
What do “Name” and “Description” do?
The name is what guests and staff see everywhere. The description is “Shown to guests when reserving”. Both are also copied to the experience’s Shopify product when you save.What is “Good to know (emails)”?
A short note for guests, such as arrival details, parking or a dress code. It is included in this experience’s confirmation, reminder and update emails. It can be up to 1,000 characters. See also: Guest emailsHow do I add or change the experience’s photo?
Drop an image on “Add a photo of this experience”, or click “Replace” next to the current one. “Remove” takes it off. Photo changes save straight away and are copied to the Shopify product.What does “The linked Shopify product’s title, description, and photo update automatically when you save.” mean?
The experience has a Shopify product, and Riserva keeps it in step: saving here copies the name, description, photo, price and status to the product. Edits made directly to the product in Shopify are overwritten on your next save. See also: Publish an experienceWhat does “That file type isn’t supported — use an image” mean?
The file you dropped isn’t an image. Use a JPG, PNG or similar picture file.What does “Photo saved — but attaching it to the Shopify product failed” mean?
Riserva kept the photo, so guests see it in the booking window, but the Shopify product didn’t get it. Upload the photo again to retry. “Photo removed — but detaching it from the Shopify product failed” is the same for removing a photo.Experience page › Pricing
What does “Are you charging for entry?” mean?
It asks whether guests pay to reserve. “Yes — guests pay a fee to reserve” shows the price and when it’s charged. “No — free to book” means guests reserve for free and pay for what they buy at the winery. See also: Payment policies and money statesWhat happens to the price when I choose “No — free to book”?
The price is set to zero and nothing is collected when guests reserve. The fee credit and “When is it charged?” disappear too, because there’s nothing to charge.What if I choose “Yes” but leave the price at $0?
Nothing is collected. With no price, reservations cost nothing, whatever you picked under “When is it charged?”. Enter a price above zero to charge guests.What does “Collected at checkout when the reservation is made.” mean under the price?
It is a reminder that the price per guest is charged through your store’s checkout when guests reserve online, because “When is it charged?” below is set to “At booking — paid at checkout”. When it is set to one of the charge-later options, the line reads “Saved at checkout; charged when the option below says.” instead.What does “Saved at checkout; charged when the option below says.” mean under the price?
“When is it charged?” is set to a charge-later option, so online guests don’t pay the price at checkout: their card is saved there and charged at the moment that option names, such as before the visit, at check-in or when the visit is closed out.What does “Credit the fee toward the guest’s bill” mean?
What the guest paid to reserve comes off what they buy during the visit, so the tasting fee is waived with purchase. At the register, staff apply it from the Bill credits tile. The box isn’t offered when “When is it charged?” is “At the visit — charged when closing out, or settled at the register”, because there the fee meets the bill at the register itself. See also: Reservations in Shopify POSWhat does “When is it charged?” mean?
It decides when an online guest’s card is charged for the entry fee. “At booking — paid at checkout” charges in full when they reserve. The other options — “Before the visit — charged automatically”, “At check-in — charged automatically” and “At the visit — charged when closing out, or settled at the register” — save the card at checkout and charge it later. See also: Payment policies and money statesWhat does “At booking — paid at checkout” mean?
The guest pays the full price at checkout when they reserve online. It works with every payment method your checkout offers. Reservations made by staff start as “Payment due” until collected.What does “Before the visit — charged automatically” mean?
The guest’s card is saved at checkout and charged automatically a set number of hours before the visit, which you choose in “Charge lead”. Charges run once an hour, so one lands within the hour after it is due. Checking the party in collects it on the spot if it hasn’t happened yet. See also: Payment policies and money statesWhat does “At check-in — charged automatically” mean?
The guest’s card is saved at checkout and charged when your team checks the party in, from the admin or the register. See also: Payment policies and money statesWhat does “At the visit — charged when closing out, or settled at the register” mean?
The guest’s card is saved at checkout and nothing is charged until the visit. If the guest pays the fee at the register together with what they buy, that settles it and the saved card is never charged. If not, the saved card is charged for the fee once the visit is closed out (completed by your team, or ended by itself), after a short wait so a register sale still on its way counts first. Add-ons bought online wait on the card with the fee; if the register settles the fee or it is waived, the card is charged for the add-ons alone. Guests see it at checkout as “Billed at the end of your visit”. See also: Payment policies and money statesWhat does “Waive the fee when the rest of the sale is over” mean?
It is a spend rule for the register. When the rest of the guest’s sale is over this amount, the Bill credits tile suggests waiving the entry fee instead of adding it, and a waived fee is never charged to the saved card. Leave it blank to use the shop rule from Settings › Policies › “Entry fees at the register”, or to have no rule when that is blank too. See also: Reservations in Shopify POSWhy are “Before the visit”, “At check-in” and “At the visit” missing under “When is it charged?”?
Charging a saved card later isn’t switched on for your store yet, so only “At booking — paid at checkout” is offered. An experience that already uses one of those options keeps it in the list.What does “The guest’s card is saved at checkout and charged automatically. Online bookings only…” mean?
It lists the trade-offs of charging later. Only online reservations can save a card; phone and POS reservations still need a payment link or the register. A checkout that saves a card doesn’t offer Shop Pay, Apple Pay or local payment methods, which is Shopify’s rule. See also: Payment policies and money statesWhat is “Charge lead”?
How many hours before the visit the saved card is charged, for example 48 for two days ahead. It must be at least 1 hour. Guests see it at checkout as “Billed 48 hours before your visit”.What is “Billed 48 hours before your visit”?
It is the payment option’s name that guests see in the cart and at checkout. It follows your settings: “Billed when you check in” for the check-in option, “Billed at the end of your visit” for the at-the-visit option, and the number of hours for “Before the visit”. It never says “deposit”, because nothing is taken at checkout.What is “Advanced” in the Pricing card?
It holds one less common choice: what happens when a guest reserves less than the charge lead before their visit. Most wineries leave it alone.What does “Bookings made inside the 48-hour window” mean?
It decides how guests pay when they reserve so close to the visit that the charge time has already passed. “Charge at checkout” (the default) has them pay now and confirms the reservation on the spot. “Charge on the usual schedule” saves their card and charges it at the next hourly collection, like every other reservation. See also: Payment policies and money statesWhy did “Advanced” open by itself in the Pricing card?
The experience is set to “Charge on the usual schedule”, which is not the default. Riserva keeps it open so a setting that changes billing is never hidden from you.Experience page › Guest questions
What is the “Guest questions” card?
Questions guests answer when they reserve online, such as the occasion or dietary needs. They are “Asked on step 2 of the booking window”, and the answers appear on the reservation’s page. See also: Ask guests your own questionsWhat are the question types?
“Text” is a free-text box. “Single choice” lets guests pick one of your choices. “Multiple choice” lets them pick several. “Yes / No” is a simple yes or no. See also: Ask guests your own questionsWhat does the “Required” box do?
Guests can’t finish reserving online without answering that question. Your staff are not asked guest questions when they book.What are the dotted handle and the red trash can on a question?
Drag the dotted handle on the left to change the order; guests are asked in the order shown. You can also click the handle and use the arrow keys. The red trash can removes the question.What do “Add choice”, “Guests pick one.” and “Guests can pick several.” mean?
They appear on Single choice and Multiple choice questions. “Add choice” adds an answer guests can pick. The hint says whether guests choose one answer or several.Why did the “Add question” button disappear?
An experience can have up to 5 questions, and you’ve reached that. Remove one to add another.What happens to a question I left blank?
It is dropped when you save. You don’t need to delete an empty row you added by mistake.What do “needs at least two choices” or “has duplicate choices” mean?
A choice question must offer at least two different answers. Add a second choice, or change one of two identical choices, then save again. Other limits: 80 characters per question, up to 10 choices of 40 characters each. See also: Ask guests your own questionsExperience page › Capacity & party
What is “Capacity strategy”?
It decides what a reservation uses up, and so when a time is full. There are four choices: “Manual capacity”, “Venue floor map”, “Whole venue” and “Open (no limit)”. A blue box under the choice explains how the one you picked behaves. See also: Capacity strategies explainedWhat does “Manual capacity” mean?
You set how many guests each start time can take, like tickets. Each start time sells separately, even when visits overlap, and the venue’s floor map isn’t checked. Use it for tours, classes and ticketed events. See also: Capacity strategies explainedWhat does “Venue floor map” mean?
The venue’s tables and seat pools set the capacity. A reservation holds its table or seats for the whole visit plus the turn time, so overlapping start times share the same seats. Shared (communal) seat pools take several parties at once, and combinable tables seat larger parties together. See also: Tables and the floor mapWhat does “Whole venue” mean?
One reservation takes the entire venue for its visit and turn time, and nothing else can be reserved there meanwhile. The price is one flat price for the venue, not per guest. Use it for private buyouts. See also: Capacity strategies explainedWhat does “Open (no limit)” mean?
Every start time takes reservations with no cap, unless you set an optional “Max per slot”. Party-size limits still apply, and so does the venue’s limit on how many guests may start in the same 15 minutes. See also: Capacity strategies explainedWhat are “Min party” and “Max party”?
The smallest and largest party guests can reserve online. Staff can go beyond them with an explicit override. They apply under every capacity strategy. See also: Party size, cutoffs and who can bookWhat is “Max per slot”?
Under Manual capacity it is “How many guests each start time can take”. Under Open it is an optional cap, and blank means unlimited. A schedule’s “Capacity override” or an event date’s “Tickets” replaces it for those times.Why did “Max per slot” disappear?
It only applies to Manual capacity and Open. Under Venue floor map the tables set capacity, and under Whole venue the room does. Riserva keeps the number you had, so it comes back if you switch back.What is “Max groups per slot” under Advanced?
It caps how many separate parties can start at the same time, whatever their size. Twelve seats can be twelve solo guests or two parties of six, and this setting lets you limit that. Leave it blank for no limit. See also: Party size, cutoffs and who can bookWhere is the “Communal seating” setting?
It is no longer on the experience page. Whether parties share a table is set on the table or seat pool itself, in the venue’s floor map. See also: Tables and the floor mapExperience page › Schedule
What are “Duration (min)” and “Buffer / turn (min)”?
Duration is how long a visit lasts. Buffer or turn is the reset time after each visit, such as clearing and resetting glasses. Together they are how long a reservation holds its table or room. See also: Experiences and one-off eventsWhat does “Link this experience to at least one venue before adding schedule rules.” mean?
A schedule must name a venue, and this experience isn’t linked to one. Tick a venue in “Where it runs”, save, then add schedules.What does “No schedules yet” mean?
The experience has no days or dates, so it offers no times even when Active. Add a weekly schedule for days it repeats, or an event date for a single seating.What is the difference between “Add weekly schedule” and “Add event date”?
A weekly schedule repeats on the days you pick, with start times between a first and last slot. An event date is one date with one start time. An experience can have several of either. See also: Experiences and one-off eventsHow do I read a schedule row?
A weekly row shows its days, such as “Thu–Sun”, then the first and last start times, how often visits start, the venue, and “capacity 20” if it has its own capacity. An event row shows the date, then the time, the venue, and “40 tickets” if it has its own limit.What does the “Past” badge on a schedule mean?
That event date has already happened. It no longer offers times. You can keep it for the record or delete it from its three-dot menu. Once every date an experience has is in the past, your store’s Experiences list and the POS Book tile stop showing it; its reservations and its row under Past in the Events card stay.What does the yellow “Venue not linked” badge mean?
The schedule’s venue is no longer ticked under “Where it runs”, so the schedule offers no times. Open the schedule with “Edit” and pick one of the ticked venues, or tick the venue again.What do “Edit” and “Delete” in a schedule’s three-dot menu do?
“Edit” opens the schedule to change it. “Delete” removes it right away, with no undo. Deleting a weekly schedule leaves the reservations already made for its times in place. An event date that guests still hold reservations for can’t be deleted: Riserva refuses with “3 reservations hold this date — move them from the reservation list first” under the row, so move those reservations to another date first.What does “Venue” in the schedule window mean?
The room this schedule runs in. Only venues ticked under “Where it runs” are offered.What are “First slot” and “Last slot”?
The first and last times a visit can start. As the window says, the last slot is the last start time, and a visit beginning then still runs its full duration.What is “Slot every (min)”?
How often a new start time is offered between the first and last slot, for example every 30 minutes. It must be at least 5 minutes.What is “Capacity override”?
An optional guest limit for this schedule’s start times that replaces the experience’s “Max per slot”. Use it when, say, Saturdays run in a bigger room. It appears only under Manual capacity and Open.Why does the schedule window tell me to match the interval to the duration?
For a Whole venue buyout, start times closer together than the visit length overlap the room’s own reservation. Set “Slot every” to the duration so guests see one or two sensible start times, not one every 30 minutes.What does the yellow “Starts every 30 min with 60-min visits overlap” warning mean?
Under Manual capacity each start time sells its own allotment, so overlapping visits can sell the same physical seats twice. If the visits share seats, switch the experience to Venue floor map, or space start times at least one visit apart. See also: Capacity strategies explainedWhat are “Event date”, “Time” and “Tickets”?
The single date, its one start time, and an optional ticket limit for that date. Blank Tickets uses the experience’s “Max per slot”. Tickets only limit sales under Manual capacity or Open; under Venue floor map or Whole venue, the tables or the room set the limit.I pressed “Add” or “Save” in the schedule window and nothing happened. Why?
Something is missing or doesn’t fit, and the window now says what in red under that field: “Pick a venue”, “Pick at least one day”, “Pick a date” (event dates), “Pick a time”, “Last slot can’t be before the first slot”, “Enter 5 minutes or more” (Slot every), or, for a capacity or tickets number, “Enter a whole number, 1 or more — or leave it blank” (“Enter a whole number of tickets, 1 or more — or leave it blank” on an event date). The button stays pressable; fix the field and press it again. Each message clears as its field is corrected.Why does the event date window say “3 reservations hold this date — move them from the reservation list first”?
Guests already hold tickets for that date, and a reservation keeps the date and time it was sold for. Saving a new date would move the event on your calendar while every ticket-holder stayed on the old one, so Riserva refuses it and says so in red under the field. To move the event:- Add the new date with “Add event date” on the same experience.
- Open each reservation from the reservation list and move it to the new date with “Edit reservation”.
- Come back and change or delete the old date. It saves once no reservation is left on it.