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Intake questions let you ask whatever you need at booking time — the occasion, dietary restrictions, whether they want a pickup arranged, how they heard about you. They’re set per experience, so a harvest dinner can ask about allergies while a walking tour asks about mobility.

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Add questions to an experience

  1. Open the experience and find the Guest questions card.
  2. Click Add question.
  3. Type the label — the question as the guest reads it.
  4. Choose a type.
  5. Tick Required if they can’t book without answering.
For the two choice types, a choices editor appears inside that question’s box. Add a row per option. Guests are asked the questions in the order you see them, so put the ones you most want answered first. Drag a question by the handle on its left to move it, or focus the handle and use the arrow keys if you’d rather not drag. Choices reorder the same way inside their question, and a question carries its choices with it. The trash can on the right removes a row. Questions save with the rest of the experience.

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Limits

  • 5 questions per experience
  • 80 characters per question label
  • 10 choices per question, 40 characters each
  • 300 characters per answer
The 5-question cap is a feature. Every extra question is a chance for a guest to give up.
Good to know A question row with a blank label is simply dropped when you save — you don’t have to tidy up an empty row you added by accident.

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What guests see

The questions appear in step 2 of the booking window, after add-ons and before the special-requests box, in the order you arranged them. Required questions carry an asterisk, and the guest can’t reserve without answering them:
Please fill in “What’s the occasion?” to continue.
Answers survive if they go back to change the time and come forward again.

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Where the answers show up

On the reservation’s page, in the main card, just above the special requests — each question in small grey type with the guest’s answer beneath it. They’re also in the Intake answers column when you export reservations from the reservations list. They don’t appear on the reservations list or the host view, so if an answer needs to reach the floor during service, put it where the floor looks: the special requests box shows as a note icon on host rows.

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Answers are a snapshot

Riserva stores the question text as it was asked, alongside the answer. Edit or delete a question later and old reservations still show what that guest was actually asked. You can never end up with an answer sitting under a question nobody asked them. Choice answers are checked against your real options, so nothing invented can be submitted.

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Staff reservations don’t ask them

Intake questions are a storefront feature. When your team books someone by phone, the questions aren’t presented. If the answers matter for phone reservations, ask them out loud and type them into Special requests, or add a comment to the reservation afterwards.

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Writing good questions

  • Ask for what changes what you do. “Any dietary restrictions?” changes the kitchen’s night. “How did you hear about us?” is a survey — every guest pays for it with one more field before they can reserve.
  • Prefer choices over text where you can. “Celebrating anything?” as Birthday / Anniversary / Engagement / Just visiting is answerable in one tap and reportable at a glance.
  • Make almost nothing required. A required question is a checkout obstacle. Allergies on a dinner, yes. Occasion, no.
What things mean on this screen: What things mean: What your guests see