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Reservations is every reservation you have, with views, search, filters and columns you can shape to how you work. The Book reservation button in the header starts a new one — see Booking a reservation for a guest.

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Views

Six tabs across the top — the list opens on Upcoming, the working view:

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Needs attention

This is the one to check daily. It collects anything unresolved:
  • Pending payment reservations
  • Overbooked reservations — a slot that filled during someone’s checkout, until the reservation is completed, cancelled or marked a no-show
  • Payment due — money owed and uncollected
  • Charge failed — a charge that was declined
  • Booked after its time — a reservation paid for after its visit had already ended, until you move it to a new date or cancel it (see A reservation’s page)
  • A saved-card charge held up — an add-on was added to the guest’s Shopify order and Shopify never confirmed the change, so the card waits until someone checks the order from the reservation page
  • Checked out with the wrong quantity — the order paid for a different number of guests than the party, until you settle the difference and press Mark handled on the reservation (see A reservation’s page)

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Searching

The search box takes a code, name, email, phone, or Shopify order number. It looks across the whole reservation history, not just the current view, and takes the first 50 matches, latest visit first — then applies your view and filters to those. A very common name may need a more specific search (a code, an email) to reach an older visit. Partial codes work — typing 7K4M finds RES-7K4M.

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Filters

On a date filter, one tap picks the start and a second the end; the chosen range shows under the calendar in your store’s date format, and Clear removes it. Applied filters show as pills you can clear individually, plus Clear all.

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Sorting and columns

Sort by visit time, booked time or party size, each newest/oldest or high/low. Each view opens in its natural direction — chronological on the forward-looking tabs (soonest visit at the top), newest-first on All, Completed and Cancelled — and any heading click overrides it. The Date & time, Booked and Party column headings are clickable to sort. The Booked column — when each reservation was made, the same fact the reservation page’s Details card shows — is off by default; turn it on from the columns checklist when you’re working by booking date. Columns — the icon at the right end of the filter row opens a checklist. You can hide Experience, Venue, Channel (off by default), Booked (off by default) and Party; Code, Guest, Date & time and Status are always on. Your column choice is remembered per device, so the front desk’s iPad and your laptop can show different things.

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Reading a row

  • Code — the reservation’s confirmation code
  • Guest — with a Member badge where the guest is a club member
  • Experience, Venue
  • Date & time
  • Party — right-aligned so the numbers line up as you scan
  • Channel — how the reservation reached you
  • Status — the status badge (with the same progress circle as the reservation page), plus Overbooked or a red Booked after its time where they apply
Click anywhere on a row to open the reservation.

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The 50-row limit

The list loads 50 reservations at a time, in the view’s order: on Upcoming, Today and Needs attention that’s the soonest 50 by visit; on All, Completed and Cancelled, the latest 50. A sort you pick yourself decides instead. When it’s full you’ll see:
Showing the first 50 — narrow the filters or search to see the rest.
Use search or the date filter rather than scrolling.

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What’s not here

  • No bulk actions. You can’t select rows and cancel or export them together. Every change is deliberate and per-reservation.
  • No custom saved views. The six tabs are what there is.

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Exporting

Export (next to Book reservation) downloads a CSV of full reservation details — guest contacts, party, guests arrived (when a host recorded who came), tables, money (paid, balance, refund owed, fee credit), special requests, intake answers, add-ons, and every lifecycle timestamp — plus staffing columns the table doesn’t show: Weekday, Visit end, Duration, and Lead time (how far ahead it was booked). Two scopes:
  • «N» matching this view and filters (the default) — exactly what you’re looking at: the current tab, filters, and search. Filter first, then export; that’s the workflow.
  • All reservations — the full book, newest visit first.
Exports cap at 5,000 rows; a capped file says so when it downloads — narrow the filters (the Booked range is good for this) and export again for the rest. The file opens directly in Excel or Numbers. Typical questions it answers: which weekdays run hottest (pivot on Weekday × Guests), how far ahead Saturdays fill (Lead time), what the campaign week brought in (Booked filter first, then export).
What things mean on this screen: What things mean: Home, the reservations list and Book reservation